Policies

TERMS OF USE OF FOLIES FÉLINES

Please read carefully the Terms of use (hereinafter called “Terms of use”) of Folies Felines, whose place of business if situated at 1445 Moreau street, in the city of Montreal (H1W 2L4), in the province of Québec, in Canada.

Folies Félines operates this website (hereinafter called the « Platform »), and the social media pages, account, website, network or any other apps contained within these designed and maintained by Folies Félines (hereinafter called « Social Media » or « Social Medias »).

By deciding to use the Platform and the services offered by Folies Félines, the user, meaning the final user or the organization that you represent or for which you work (hereinafter called the « User » or the « Users ») accepts all the Terms of use indicated hereinafter which govern the content and the use of the Platform, as well as the politique Privacy Policy which follows the Terms of use of Folies Félines.

These Terms of use have the effect of legally linking the User and Folies Félines (hereinafter the « Parties »). The Parties have the right to invoke the hereinafter Terms of use and to take all measures required and necessary to have them upheld.

If the User does not accept the present Terms of use or, depending on the case, the Terms of use as modified every now and then, he cannot, or can’t continue to, use the Platform.

The terms defined in the present Terms of use are used in the Privacy policy and the General sale conditions (the Terms of use, the Privacy policy and the General sale conditions are hereinafter designated as the « Legal notice ») of Folies Félines. We recommend that you take note of them.

POLICY AND EXPECTATIONS AROUND USE OF DISCRIMINATORY OR HATEFUL LANGUAGE

Folies Félines is committed to providing an environment free of discrimination and harassment, where all individuals are treated with respect and dignity, can contribute fully and have equal opportunities. We therefore maintain a policy of non-discrimination regarding clients on the basis of race, sex, age, disability, gender and gender expression, religion, national origin, weight, or membership of any other marginalized community. Folies Félines expects all relationships between clients and trainers/consultants to be free from prejudice and harassment. Failing to abide by this policy can result in the termination of our professional relationship.

ACCESS AND USE OF THE PLATFORM

If you navigate on the Platform, this signifies that you have read, understood and accepted the Terms of use.

The Platform is accessible from any computer science tool (computer, smartphone, tablet, etc.) and on all internet browsers.

For optimal use, we recommend using the following browsers: Firefox and Chrome.

THE SERVICE

The Platform is accessible at all times. It can happen that the Platform becomes temporarily unavailable during updates or technical problems. Folies Félines is not responsible in case of service interruption or updates. Folies Félines tries to proceed with updates when traffic is at its lowest on the Platform.

Folies Félines does not guarantee that the Platform, or any part of it, will function on certain specific hardware or computer peripheral. Furthermore, the Platform can be subject to dysfunctions and delays inherent to the use of the Internet and of electronic communications.

Folies Félines reserves the right to add, delete and modify the content, or part of the content, on the Platform, except the content owned by the User. Folies Félines cannot be held accountable for the mistakes, typographical errors and bugs. Each User created in the system is the owner of its own account. Folies Félines does not delete anything unless the User asks it to.

Each User of the Platform commits to, not limited to, not :

Using the Platform in a manner that could damage, shutdown, overload or compromise the Platform ;
Disturb the security or otherwise abuse of the Platform, or any service, system resource, servers or networks related to the Platform or to sites affiliated or linking or accessible through each other;
Disrupt or disturb the use or the enjoyment of the Platform by other services or affiliated or linked sites ;
Download, display or otherwise transmit on the Platform a virus or other harmful, disturbing or destructive file or program ;
Using a robot, spider or other automatic device or manual process in order to control or copy the pages of the Platform or its content ;
Transmit through the Platform emails, chains of emails, spam emails or other types of unsolicited mass emails ;
Attempt to obtain a non-authorized access to the Platform or to certain portions of it to which the access is limited. Additionally, the User agrees that he is the sole person responsible for all the actions and communications taken or transmitted to or for its account, and he agrees to respect all the laws applicable relative to his use or his activities on the Platform.

INTELLECTUAL PROPERTY

Unless otherwise specified, all the intellectual property rights (trademark, copyright, etc.) (hereinafter the « Intellectual property ») related to the Platform are the exclusive property of Folies Félines. You cannot copy or use the material, the structure, the menu, the appearance or the characters that appear on the Platform without the express consent of Folies Félines.

Some names, words, titles, expressions, logos, graphs, drawings, domain names or other, used on the Platform can by trademarks or trade names or others, registered or not registered (for the purposes of these Terms of use, they are all designated under the term “Trademarks”). These Trademarks are protected under Canadian and International laws applicable to trademarks and are, as applicable, the sole exclusive property of Folies Félines.

Without limiting its scope, the elements of Intellectual Property belonging to Folies Félines include, non exhaustively, the following elements :

All logos, drawings, photos, videos, mark (registered or not), symbols, texts, expressions, words as well as all the general content of the Platform that is not already subject to rights of Intellectual Property ;

Unless otherwise specified, all the information available on the Platform or on Social Media belongs to Folies Félines, and are protected by the laws applicable. In addition, the information cannot be otherwise copied, displayed, distributed, downloaded, exploited without license, modified, published, reproduced, reused, sold, transmitted or used in derivative work, either public or commercial, without the express written authorization of Folies Félines. The information is protected under the copyright and the trademark legislation of Canada and of the countries that host the Platform or Social medias.

The images, the text and the PDF documents included in the Platform or on Social media that are downloaded, copied, saved or printed are still subject to these Terms of use. You need to make sure that all the notices concerning copyright and trademarks are still present. The content of the Platform or of Social media can be modified at any time without prior notice. To obtain more information concerning the authorization to use, reproduce or publish any information present on the Platform or on Social media, contact us at caroline@foliesfelines.com.

No provision of the present Terms of use can be interpreted to mean that a license or any right is given to the User relative to copyright or trademark laws.

Any download, retransmission, copy or modification not authorized of Intellectual property or of data contained on the Platform or on Social media can infringe on laws including those relatives to trademarks and copyrights, and could expose the User to legal proceedings.

Subject to all applicable laws, the import, creation, submitting or storage of content by the User gives à Folies Félines a non-exclusive, free, transferable, sublicensable license, this, all around the world. This license authorizes Folies Félines to host, use, modify, reproduce, publish, publicly represent, create derivative work, or distribute your content. In accordance with this license, Folies Félines can use your content only in the course of the operation, promotion or improvement of its services. If you wish to put an end to this license, you need only delete your account. The content that you have shared will however always be visible for the other Users: you can ask for it to be suppressed, under certain conditions, by contacting us at caroline@foliesfelines.com.

EXTERNAL LINKS

It is possible that when using a hyperlink, the User leaves the Platform or Social media to access external content (hereinafter called « External Internet Sites »). Folies Félines makes available to Users, in addition to its own content, links to Eternal Internet Sites solely for purposes of user-friendliness and as information for the User. Folies Félines has no control over the content of these External Internet Sites and assumes no responsability relative to their exactitude, precision, exhaustiveness, authenticity, update or adequacy. Folies Félines is excluded from all responsibility, in particular concerning the direct or indirect damages or consequences related to the use of the content of these External Internet Sites. Folies Félines has no influence on the content of External Internet Sites to which the links lead and frees itself from any responsibility with regards to rigourus selection, of the content of the external links, in particular for those that have been modified after the link was put in place. Folies Félines does not require the transmission of information, does not select the recipients of the information transmitted or the information itself, and does not modify them. Furthermore, Folies Félines does not save automatically in the short term these external links in the course of the creation and consultation of the links. Consequently, the responsibility of the content of External Internet Sites accessible through external links is incumbent on the owner/manager of these External Internet Sites.

Furthermore, Folies Félines absolutely cannot guarantee the absence of violation of any law, including the absence of violation of copyright or trademark or of third party rights by these External Internet Sites or their content, or the absence of virus or other damaging components.

No guarantee is given as to the authenticity of the documents available on the Internet.

SOCIAL MEDIAS

The following conditions are applicable when you access a Social media page.

General declaration

By using the Social media pages and by submitting a comment, a picture, a video or any other element, you (as well as your parent/legal tutor if you have not reached adulthood in the province or territory where you live) agree to be bound by the Legal terms of Folies Félines as well as the Terms of use of the third party Social media providers and to conform to them. You also consent to Folies Féline copying, editing, publishing, translating and distributing your comment, photo, video or other published element on a Social media, and this, without any compensation to you.

Social medias Terms of use

Some of the comments and other elements displayed on Social media pages could not represent Folies Félines’ opinions. Consequently, you agree to not publish or submit information, publications, links or any other element of any kind on the Social media pages that enter into one of the following categories, and this, with regards to Folies Félines.

Any defamatory, injurious, counterfeit, obscene, misleading, illegal content ;
Any content that violates in any way the rights (including those related to the protection of personal information) of others ;
Any content that includes advertisement ;
Promotional document or any form of undesirable solicitation ;
Any content whose source of origin is falsified ;
Any financial or personal information, about you or about another person ; and
Any information that Folies Félines might judge contravenes with the Legal notices.

Any information, message, link or element that Folies Félines considers belongs to one or the other of the above-mentioned categories will be deleted immediately, and this without liability to Folies Félines.

Furthermore, Folies Félines does not assume the responsibility to filter messages published on Social media.

Folies Félines declines any responsibility with regards to entities that possess or operate Social media, in particular for any loss or damage, direct or indirect, arising from any measure or decision taken by you or by another person relatively to the use of websites and Social media.

DISCLAIMER NOTICE, GUARANTEE EXCLUSION AND COMPENSATION

Folies Félines does not guarantee the exactitude, the integrality, the quality, their pertinence or the content of the information present on its Platform. This information is given « as is », without any guarantee or condition, express or implicit, including, among other things, the implicit guarantees and conditions regarding the commercial value and the pertinence for a given goal, except in the territories that do not authorize guarantee exclusion.

Folies Félines is not responsible for the content deposited on the Platform by the Users or of damages that could result from it. Every User is responsible for the content that they exchange on the Platform and cannot use the Platform to ends that are contrary to the laws applicable in Quebec and in Canada.

When the User is a consumer under the Loi sur la Protection du Consommateur du Québec, this law does not allow for a guarantee exclusion and non-responsibility of Folies Félines for certain damages. In certain cases, the User has additional rights and is not subject to some of the limitations mentioned below.

Except in cases where the Loi sur la protection du consommateur is applicable, Folies Félines cannot be held responsible of any direct, indirect, special, accessory or consecutive damage or of any other damage, including loss of revenue, of profit or of economic advantages anticipated arising from the use or the impossibility to use the Platform, the information, documents and software that it includes, with their content, even if Folies Félines was made aware of the possibility of such damages or even if these damages can be prevented in a reasonable manner.

In your role as a User, you will compensate Folies Félines and, if applicable, its administrators, associates, employees, agents and other consultants, and will release them of any responsibility for the totality of the claims, responsibilities, losses and fees (including legal fees) attributable to the use of the Platform and/or to the violation of its Terms of use, whether this infraction if coming from your own or from a third-party user of your account.

You cannot use or exploit the information, or any copy or adaptation of the information in violation of the applicable laws or regulations

MODIFICATION OF THESE CONDITIONS

We occasionally update these Terms of use. The continuous use of the Platform constitutes the agreement by the User of these Terms of use and its updates.

However, where the Loi sur la protection du consommateur applies, Folies Félines will inform the Users of the Platform of the changes thirty (30) days before the modifications are set to come into force. If the User refuses the modifications and wishes to terminate the contract, he will have at most thirty (30) days following the changes coming into effect to send a notice to Folies Félines and resolve, without fee or penalty, his obligations towards Folies Félines.

INTERPRETATION

The titles of the articles of these Terms of use are inserted as references only and will not affect the construction or interpretation of the dispositions of these Terms of use.

Every time that the context requires it, any word written in the singular also includes the plural and vice versa ; any word written in the masculine gender also includes the feminine gender and the non-binary and vice versa.

RESOURCE

If you have questions or comments concerning the content of the Platform or of Social media, please contact us at caroline@foliesfelines.com.

Last update made on May 27, 2023.

PRIVACY POLICY OF FOLIES FÉLINES

INTRODUCTION

In the face of new challenges and dangers relative to the preservation of the security of personal information arising from online business, it is necessary to pay close attention to the protection of private life. This is why us, Folies Félines, are always seriously preoccupied by the privacy of your personal information and we are committed to respecting the confidentiality of the information that we collect.

Folies Félines commits to respect, in accordance with the present privacy policy (hereinafter called the « Policy ») and to the applicable laws in Quebec and in Canada, the obligations concerning the collection and the processing of your personal and confidential information obtained in the course of the operations of its business, so that everyone can benefit from the respect of private life.

In this context, Folies Félines wishes to make sure of the exactitude, the security and the confidentiality of your personal information, and to not collect, use or communicate your personal information in ways other than those conforming with this Policy and the applicable laws.

The Policy describes the information that Folie Félines can collect in the course of its activities, from its Users.

The Politicy also describes, among other things, the way in which Folies Félines collects, processes, stores your information, the ends to which they are collected, the uses that can be made of them and the circumstances in which they can be transmitted to third parties. The Politicy explains to you your rights regarding the collection, use and communication of your personal information.

SCOPE OF THE POLICY

We collect your personal information during the course of our mission, which consists in offering to feline owners behavior consults and online courses, by making available products/content/other on our Platform.

When the User navigates on the Platform or when they subscribe to our publications by email, he agrees to the modalities and conditions of the present Policy. He accepts that his personal information will be collected when he fills out any online form in order to, in particular, make contact, download content from the Platform, or offer other services related to the products, and that his personal information may be transmitted to the appropriate and authorized personnel of Folies Félines.

The Platform will only communicate to third parties whose participation is strictly necessary to the delivery of the Products and/or to the maintenance of our commercial relationship with you, if applicable, the information necessary to these goals (the third parties mentioned are hereinafter collectively called the “Third parties”).

By providing to Folies Félines your personal information, you authorize it to use and communicate to the Third parties, when applicable, in the course of the delivery of products, the management of our contractual relationship, our commercial relationship with you, and this, in accordance with the present Policy and as authorized or required by law, as well as implicitly, if this is indicated by the circumstances.

Furthermore, Folies Félines will solicit your authorization before using your personal information to ends other than those targeted by your initial consent given under this policy.

Finally, you can retract your consent at any moment, subject to certain restrictions, legal and contractual, and with a reasonable prior notice. Please note however that without your consent, Folies Félines might not be able to provide or to continue to provide some services or information that could be useful to you.

If you provide Folies Félines or its Third parties personal information concerning another physical or moral person, you commit to having the necessary authorization to do so and/or you have obtained all necessary consents on the part of this other party in order to allow us to collect, use and communicate this personal information to the ends established in this Policy.

To retract your consent or to not receive further electronic communication from us, please write to us at the following email address : caroline@foliesfelines.com.

PERSONAL INFORMATION COLLECTION

Personal information is information associated with a specific physical person and can be used to identify this person, either by itself, or by coupling it with other information to which Folies Félines can have access. Information made anonymous or modified in order to make it useless in identifying an individual in particular does not constitute personal information. For example, the business postal address of an individual is not personal information in itself, except if it is mentioned with another information about him, or when its mention reveals personal information about him.

Folies Félies can obtain personal information from the User when he saves his personal information on the Platform or, if applicable, when he transmits it in other ways, for example when creating an account and choosing a password, when opening a session as a registered user, when conducting a product search, when asking for a service, when giving information in his account, when communicating with us by phone, by email, by Zoom or by other means, or by filling out a pre-consult form or a form to participate in a contest, a request for inventory, a promotion or a survey. By filling out one of these forms, you authorize us to collect your personal information.

We collect the following information from the User, when they register:

First and last name ;
Pronouns ;
Phone number ;
Personal address ;
Email ;
Bank details.

We also collect information relative to your pets and their environment during our consults, such as, but not limited to :

Their name ;
Their age ;
Their breed ;
Their color ;
The contact information of their veterinarian ;
The humans with whom they reside ;
The household arrangements ;
etc.

This information can be considered personal information under the law.

In general, we are also susceptible to know your localization, IP address and the data concerning your usage of the Platform and any other information allowing us to provide products in the most adequate manner possible.

User information is also collected during the interaction happening between the User and the Platform and can be used to the following ends :

Understanding the use of the Platform by the User ;
Improving the Platform ;
Providing services to the User ;
Managing client accounts ;
Managing relationships with clients and commercial relationships ;
Respecting laws and regulations in terms of conformity ;
Sending newsletters ; and
Sending promotions adapted to the needs of the User.

The User’s personal information will not be kept beyond the reasons for which it has been collected. Folies Félines respects the conservation period established by the present Policy, which is in accordance with the Loi sur la protection des renseignements personnels. The suppression of data happens when the User deletes its account. The User will then have thirty (30) days to recuperate its account, in the absence of which Folies Félines will delete it definitely.

Folies Félines can also compile lists of your names and addresses of correspondence for philanthropic or market study ends. Folies Féline can also keep your personal information in the form of anonymous data for statistical ends.

The suppression of personal information happens when the User asks for it in written form at the previously mentioned email address. Folies Félines reserves the right to refuse the demand from a User when this User continues to use, in any manner, Folies Félines’ services. Folies Félines abides by the conservation period established by the present Policy, which is in accordance with the Loi sur la protection des renseignements personnels dans le secteur privé. Consequently, and except if the regulatory framework imposes it differently, the suppression of the data will be effective thirty (30) days after the treatment of the demand for suppression of personal information by the person responsible for the protection of personal information.

The Platform is designed for use by adults only as defined in the province of Quebec. Folies Félines does not knowingly collect personal information from persons younger than eighteen (18) years of age. If applicable, the information is collected from the parent, the person representing the child or the teacher of the child. With the exception of these sections, the Platform is not designed for persons under eighteen (18) years of age.

For more information on the protection of your personal information and your related rights, you can communicate with the Commissariat à la protection de la vie privée of Canada or la Commission d’accès à l’information du Québec.

Commissariat à la protection de la vie privée du Canada www.privcom.gc.ca
Commission d’accès à l’information du Québec www.cai.gouv.qc.ca

FORMS ET INTERACTIONS

Folies Félines collects your personal information while respecting legal obligations. As far as possible and if applicable, we collect your personal information directly from you or from persons that you have chosen to provide us with your personal information.

A User’s personal information can be collected by forms :

Platform registration form ;
Order form ;
Pre-consult form ;
Newsletter registration form ;
Opinion Survey ;
User profile update form ;
Resources download form ;
Contact import ;
User access to his own information authorization ;
Contact form ;
Help form ;
A deposit form ;
Community discussion form ; and
Contest.

Your basic personal information, such as your email, last name, first name, and phone number, can also be collected on our Platform, for example by email.

ADVERTISING INFORMATION

Folies Félines will only communicate with you if you wish it to.

If the User is not registered to our newsletter, has no commercial relationship with Folies Félines or has never bought one of our products, he will not receive an email from Folies Félines, without having given is consent to it.

If your prefer not to receive advertising information from us or if you wish for us not to use your personal information to improve your experience as a User, please let us know by communicating with us at the email indicated in the section “Right of opposition and withdrawal” below.

When you write to us, do not forget that your full name and the electronic address that you have used when you registered or when you made a purchase with us. There might be a delay in the processing of a demand sent by email or mail and you might continue to receive communications from Folies Félines.

ANTI-SPAM LAW

Folies Félines complies with the requirements of the Loi canadienne Anti-Pourriel (LCAP).

The User understands that he can consent expressly or tacitly to receiving messages from Folies Félines.

The express consent is the consent that is solicited to the User, a consent that needs to be expressed in simple and clear terms, and must include the ends to which the consent is solicited, the regulatory information that allows the User to identify the person who solicits the consent and, if it is solicited on behalf of another person, the regulatory information enabling the User to identify this person ; as well as any other information stipulated by regulations taken according to law.

The User understands that he is giving is tacit consent in the course of ongoing private or business relationships ; when the User publishes its email address without mentioning that he doesn’t wish to receive unsolicited commercial electronic messages ; or when the message is sent in other circumstances covered by the regulations taken according to law.

For the purposes of this Policy, ongoing business relationships refer to commercial relationships established between two persons such as a purchase or a rent during the two years preceding the sending date of the message ; an investment or a game offered ; an exchange of product ; any contract in effect or having expired during this period ; or a request during the six months preceding the sending date of the message.

For the purposes of the Policy, an ongoing private relationship refers to relationships between two persons other than business relationships, such as a donation or a gift, work done in a volunteer capacity ; and a membership, as describe by regulations ; all during the two years preceding the sending date of the message.

To unsubscribe to our list of electronic communications, you need only contact us at caroline@foliesfelines.com.

PROTECTION AGAINST FRAUD AND THE THEFT OF YOUR PERSONAL INFORMATION

Folies Félines is committed to respect the laws and regulations applicable to its activity at all times and to take all useful and necessary measures in order to detect and prevent negligence, fraud and the theft of your personal information. However, even though Folies Félines takes precautions, Folies Félines cannot guarantee that no fraud case or theft of your personal information can happen.

Folies Félines keeps an up-to-date record of confidentiality incidents and will contact any User whose personal information would be subject to such an incident and present a risk of serious prejudice.

THIRD PARTY ADVERTISEMENT DISPLAYED ON OUR PLATFORM

You can eventually find advertisements from third-party advertisers displayed on our Platform. We do not authorize third-party advertisers to collect your personal information on our Platform without your consent.

Folies Félines forbids and is not responsible for the reselling or the use by third-party advertisers of « opt-in » obtained through the Platform by these third-party advertisers. If you have agreed to share your contact information with partner organisations, then, we will share them with them.

We do not sell or let your personal information without your consent.

THIRD-PARTY SERVICES

Folies Félines can use, in the course of its service provision and/or the management of its activity and its Platform, third-party services. Under no circumstances is Folies Félines responsible of any prejudice that might arise from these third-party services. To know the terms of use of these services, we invite the User to consult their respective websites.

AUTOMATICALLY EXCHANGED DATA

Thanks to Cookies, we collect certain information during exchanges between your computer and our server. Cookies are files created by a website that enable the recording of information relative to the navigation of your computer on the website. They are stored automatically on your electronic devices, allowing you to connect to the Platform during future uses and allows Folies Félines to personalize the platform.

The information collected is mainly the following :

Domain name ;
IP address ;
Navigation history ; and
User language.

Most of the information transmitted automatically does not permit the identification of the identity of the User. They are collected only because of technology requirements inherent to Internet navigation. Most browsers accept Cookies automatically, but it is generally possible to modify this behavior. However, if the User chooses to refuse Cookies, he might not be able to identify himself or to use certain functionalities of the Platform.

Using this information allows us to improve the service, to personalize the User’s experience and to better monitor your prior usage. Besides the methods described above, we can also collect your information with Cookies or similar technologies during your visits on our Platform. These methods allow us to collect various types of information, including the pages that you visit, the emails that you read and other information.

This information also serves to :

Identify the User ;
Register the User, for example to an event ;
Process the requests and the orders from the User and answer his questions ;
Stay in contact with the User and provide him with a constantly personalized service;
Communicate with the User (by email, by mail, by postal mail or otherwise) and to send him advertisement material or supplementary information on products, services, surveys, contests, promotions and special offers ;
Know more about the purchase preferences of the User ;
Develop new products and services ; and
Perform market studies and research on efficiency in order to evaluate our customer service, measure our efficiency, improve the experience provided to the User and improve products.

These Cookies are multiple, some expire when the User closes his browser and have no more effect whereas others can be stored. At any time, the User can deactivate Cookies. If this is what the User chooses to do, Folies Félines does not guarantee an optimal operation of the Platform.

It is also possible to forbid the recording of Cookies by configuring your Internet browser. However, if you choose this last option, it is possible that you will not be able to benefit from the full Platform.

INTERNATIONAL COMMUNICATIONS

In certain situations, it is possible that the User’s data transits through servers outside of Canada.

It’s also possible that Folies Félines communicates your personal information to third parties outside of Quebec, in accordance with the modalities mentioned in the Policy.

Folies Félines commits to not communicate your personal information with third parties situated in jurisdictions that do not offer a level of protection similar to that of Quebec.

SHARING OF PERSONAL INFORMATION

Folies Félines commits not to commercialize collected personal information without the express consent of the User. The only situation where personal information can be sold is when a partial or full cession of the activity to a third party. In those cases, the information transferred as Folies Félines’ assets will be subject to the same guarantees as those in the present Privacy Policy.

Unless otherwise specified in this Policy, the personal information that the User provides will not be transmitted to a third party without the User’s authorization. However, it can happen that we share this information with partners.

Folies Félines can also republish or reshare publicly information enabling your identification when you publish content related to Folies Félines on Social media. Also, it is possible that by clicking on an external link on the Platform, you access external Internet sites that have their own Privacy policy for protecting personal information. It is therefore advised that you read through them, because you have to submit to them.

If the User does not wish his personal information to be communicated to third parties, it is possible for him to oppose this at any moment, as mentioned in the section « Right of opposition and withdrawal » that follows.

Folies Félines can, in the following situations, exceptionaly communicate the personal information of the User without his consent :

In case of legal obligation, for example when a Court order obligates Folies Félines to communicate the personal information of the User.
When it is impossible to obtain the consent of the User and the laws on the protection of private life allow Folies Félines to communicate this personal information. This is for example the case when the protection of public interest requires it.

RIGHT OF OPPOSITION AND WITHDRAWAL

We commit to offer the User a right of opposition and withdrawal relative to his personal information.

The right of opposition is the possibility offered to internet users to refuse having their personal information used to certain ends mentioned during the collection.

The right of withdrawal is the possibility offered to internet users to request that their personal information stop being included in, for example, a newsletter.

In accordance with the following section, the User also has the right to ask to have access to the personal information that we have collected about them and to correct them if needed, as well as exercise his right of opposition or his right of withdrawal, by communicating with the person responsible for personal information at the email address provide under “Resource” below.

ACCESS TO YOUR PERSONAL INFORMATION

Aside from the cases of sharing mentioned in this Policy, your personal information collected by Folies Félines according to the present Policy will be accessible only to authorized employees concerned in the matter from Folies Félines.

Folies Félines, subject to some exceptions, can inform you of your personal information, of their use and of the fact that they have been communicated to third-party service providers. You will also be able to access this information for any modification or suppression.

Your request for access needs to be done in writing and sent following the procedure described in the present section and in the section “Resource”.

Folies Félines acknowledge the reception of your request in writing and might ask you to confirm your identity before providing this information. In principle, the access to this information will be provided freely, but if you ask for a copy or the transmission of your information, we might require reasonable fees to be paid. Folies Félines will inform you of the amount in advance and will give you the possibilty to remove your request. Folies Félines will give you access to your personal information within thirty (30) days of the reception of your request or will send a written notice to advise you that an additional delay is necessary to respond to your request.

In certain cases, we could be incapable of giving you access to the information concerning you, fully or partly. If we are incapable or if the law does not allow us to, we will provide you with an explanation and will indicate other measures that are available to you.

SECURITY

The personal information that Folies Félines collects is kept in a secure environment. Folies Félines has taken appropriate measures to maintain the confidentiality of personal information and to protect against loss or theft, as well as unauthorized access, communication, reproduction, use or modification, by taking into account, in particular, of their sensitivity and for the ends to which they are employed. Folies Félines also requires that all employees or representative of Folies Félines respects the present Policy.

Folies Félines commits to maintain a high level of security by integrating the latest technological innovations in order to allow us to ensure confidentiality in transactions with the User to protect his personal information and to avoid them being consulted, used or disclosed without authorization. Folies Félines commits to maintain a record of confidentiality incidents.

However, since no mechanism offers maximal security, a portion of risk is always present when we use the Internet to transmit personal information. If a password is used to protect the User’s account and his personal information, it is his responsibility to make sure that this password stays confidential.

In case of a confidentiality incident involving the personal information of a User kept by Folies Félines, Folies Félines will inform the User concerned and the Commission d’accès à l’information du Québec of any confidentiality incident presenting a risk of serious prejudice.

FRENCH AND ENGLISH LANGUAGE

If there is a problem of definitions or interpretation between the French and English version of these Terms of Use, the French version will prevail.

APPLICABLE LAWS AND COMPETENT COURTS

The Platform and its content are managed by Folies Félines from its offices situation in the province of Quebec, in Canada. The Platform, its Social media and their content, the present Legal notices and the use that the User makes of them are all regulated by the applicable laws of Quebec and of Canada, without giving effect to any principles relating conflict of laws.

You accept that all and any questions and dispute relating the Platform, Social Medias and the use of these be first brought to a mediator and, in the absence of compromise, decided by the Montreal courts.

Notwithstanding any attribution of competence and of right applicable, when the User is consumer within the meaning of the Loi sur la protection du consommateur du Québec, then any dispute relative to the present Policy will be governed by the law of the province of Quebec, and will necessarily by brought in front of a jurisdiction competent in the regulation of the Code de Procédure civile.

RESOURCE

For any question about the processing or the updating of your personal information or to inform us of any concern on this subject, please contact us through the following email address : caroline@foliesfelines.com. The person responsible for personal information will contact you in the thirty (30) days following the reception or your email.

INTERPRETATION

The present Policy is regulated by the applicable Quebec and Canadian laws, including the Loi sur la protection des renseignements personnels dans le secteur privé of Canada. These laws apply without giving effect to any principle relative to a conflict of laws.

Every time that the context requires it, any word written in the singular also includes the plural and vice-versa ; any word written in the masculine genre also includes the feminine genre and the non-binary and vice-versa.

DIVISIBILITY

Every disposition in the present Policy forms a distinct whole so that any decision from a court to the effect that one of the dispositions of the present Policy is null or not enforceable does not affect in any way the validity of the other dispositions of the present Policy or their enforceable character.

MODIFICATION TO THIS POLICY

We occasionally update these Terms of use. The continuous use of the Platform constitutes the agreement by the User of these Terms of use and its updates.

Last updated on May 27, 2023.

GENERAL SALE CONDITIONS SPECIFIC

TO THE SALE OF PRODUCTS AND SERVICES

OF FOLIES FÉLINES

The present agreement (thereinafter called the « Agreement ») describes the modalities and conditions that apply to the purchase of all the products and services (thereinafter called « Products ») of Caroline Crevier-Chabot doing business under the name Folies Félines having its place of business at 1445 Moreau, Montreal, in the province of Quebec (H1W 2L4), Canada (thereinafter called the « Seller »).

The term « you » relates to the person buying the Products (thereinafter also called the « Client » and collectively the « Clients ») through our website (thereinafter called the “Platform”). Folies Félines offers to its Clients a Platform allowing them to book an appointment for an online consult and enabling them to access online courses.

By using the present Platform to buy Products online, you accept the Agreement and agree to be bound by it. You declare having the required age to conclude the present Agreement. The present Agreement contains important information about your rights and your obligations and lists the restrictions and the exlusions that might apply to you.

For more information concerning your rights and obligations, we recommend reading the laws and regulations applicable to this field.

POLICY AND EXPECTATIONS AROUND USE OF DISCRIMINATORY OR HATEFUL LANGUAGE

AUTORISATION TO USE ELECTRONIC DOCUMENTS

You hereby authorize the exchange of documents and information between you and Folies Félines through the Internet, electronic mail or by phone. You agree that the present Agreement is equivalent to an original written agreement conclude between you and Folies Félines. You also agree that the whole of the agreements, notices, informations and other communications that we communicate to you electronically satisfies the legal requirements that regulation how these communications need to be conducted.

You also authorize Folies Félines to record your consults and to make it available in « Unlisted » mode, meaning available only to those who have the direct internet link, on YouTube, so that you can refer to it.

Folies Félines can use your case study as an example in the course of education provided to others. However, Folies Félines can not use your name, the name of your cat, your pictures, your videos, the recording of your consult or any other element likely to make your identification possible without having you having given prior consent.

PRODUCTS

The characteristics of the Products sold by Folies Félines are defined on the Platform.The prices of the Products are also defined on the Platform. The display of these informations on the Platform make these a fact, but Folies Félines reserves the right to modify these informations at its convenience, while respecting the applicable legal and regulatory dispositions.

REGISTRATION, USER NAME AND PASSWORDS

Some of the features of the Platform require registering or subscriging. If you choose to register or to subscribe to such a feature, you commit to provide truthful and up to date information about yourself, such as is required by the registration or the subscription process and to update this infrrmation promptly if necessary in order to insure that it stays exact and complete.

You recognize that you are responsible :

for maintaining the confidentiality of the passwords that you chose or that are assigned to you during following your resgistration or your subscription ;

for any activity that happens under your username or your password; and

for login out of your account at the end of each session.

You also commit to informing Folies Félines of any unauthorized use of your username ou password. In the case where you were to not respect the above mentioned obligations in the present article, Folies Félines will not be responsible for the losses or the dammages arising from it.

ACCOUNT SUSPENSION, ACCESS LIMITATION, TERMINATION

In case of serious violation of the present Agreement, or if Folies Félines has resaon to believe that your actions necessitates it to protect its security and its integrity, those of its Clients or third parties, to the end of preventing fraud or for investigations, Folies Félines can make the decision to :

Limit the access and the use of the website to the offender Client ;
Suspend the acocunt of the offender Client, temporarily or permanently depending on the severity of the actions observed.
Terminate our professional relationship.

ORDER

Any person making a purchase on the Platform (thereinafter called the “Client”) si the person contracting with Folies Félines.

The order of Products that the Client makes through the Folies Félines Plateform constitutes an order (thereinafter called the « Order ») and establishes a contract between the Parties (thereinafter called the “Contract”). When the Client makes an Order on the Platform, he need to approve it.

The Contract is formed on reception of the confirmation of the order by the Client.

Following the Order, precisions concerning the Products purchased will be found in an confirmation email that will be sent to the Client by Folies Félines. An invoice will be transmitted to the client by the transactional website (STRIPE).

An Order does not bind Folies Félines until it is not entirely paid.

CANCELLATIONS AND REFUNDS

Folies Félines reserves the right to limit quantities, to refuse or cancel an Order, including after the transmission of an Order, even if it has been confirmed and invoiced. If your Order is cancelled after the processing of your payment, you will be refunded fully by Folies Félines in accordance with the applicable legal and regulatory dispositions and the present Agreement.

The cancelation of the Order is made through email. If the Order is fully paid and it’s Folies Félines that cancels it, the Client will be fully refunded. Folies Félines will refund the fees to the Client in accordance with the applicable legal and regulatory dispositions and the present Agreement.

No refund is granted for online courses.

The payment for consult includes a non-refundable portion relative to the operation fees of the transactional website STRIPE.

Refunds for consults are available under the following conditions :

A notice needs to be sent to Folies Félines at the email address client@foliesfelines.com more than 24 hours before the time of the appointment.
If this notice is transmitted les than 24 hours before the time of the appointement, only 50% of the price of the consult is refundable.
The refund will be processed in the next 5 business days (excluding the non-refundable portion related to the transactional website Stripe).

Within the confines of the law, if Folies Félines observes that a notice of refund has been given in bad faith or in an illegitimate attempt to avoid paying for Services effectively received, Folies Félines reserves the right to reject your request for a refund.

Conditions relative to packages

Packages are not refundable.

Appointments can be postpone if:

– A notice needs to be sent to Folies Félines at the email address client@foliesfelines.com more than 24 hours before the time of the appointment. If this notice is transmitted les than 24 hours before the time of the appointement, no refund is offered and the appointment can not be postpone (it is lost from the package).

PRICES

All prices are, unless otherwise indicated, in Canadian dollars (CAD). The prices displayed on the Platform include the taxes.

Even though Folies Félines makes an effort to provide precise descriptions of its prices, a risk of error subsists. Folies Félines then reserves the right to correct its prices and all erroneous information, to modify the Product prices or any other modification of the present Agreement, at any moment, while respecting the applicable legal and regulatory dispositions.

If a price is erroneous, Folies Félines reserves the right to cancel your Order as well as the fees invoiced and will communicate with you to propose to you a new Order with the adjusted price or a refund in accordance with the conditions of the present Agreement and the applicable legal and regulatory dispositions.

PACKAGES

All the appointments in the package must be taken in the 12 months following the payment.

SUBSCRIPTION

The Platform proposes to the Client to subscribe to a montly subscription (thereinafter called the « Subscription »), the modalities of which are detailed on Folies Félines’ website.

By subscribing to a Subscription, the Client agrees to pay an inital and recurring monthly Subscription at the price in effect displayed on the Platform (thereinafter called « Subscription Fees ») and agrees the responsability of all recurring fees.

A Contract is formed between the Parties at the date of the reception by the Client of the confirmation of the Subscription, date to which the Subscription fees are due by the Client.

The amount of the Subscription is collected monthly on the date of the anniversary of the formation of the Contract.

The payment is made automatically during the Subscription using the banking information of the Client.

The cancelation or the termination of its Subscription by the Client are subject to the conditions of the termination policy (thereinafter called “Resiliation Policy”) detailed in the next article.

The Client authorizes Folies Félines, either directly or through its payment processing service, to invoice these subscription fees via the payment mode chosen by the Client, at the due date.

In the case of a failure to recover to fees due, Folies Félines can, at its sole discretion (without being obligated to do so), try to recover the fees later, and/or suspend or cancel the account, without prior notice.

TERMINATION POLICY

The Client can formulate a termination request of its Subscription at any moment by connecting to its account (using the Platform), and by following the termination procedures.

The request for termination takes effect at the date of its reception by Folies Félines, date to which the Products à laquelle les Produits included in the Subcription will cease to be provided to the Client. This request is presumed to have been received by Folies Félines :

At the date and the time recorded by the Folies Félines Server if this request is made online.

The termination of the subscription brings with it the refund to the Client of the amounts already paid for the current month, with a deuction made for the Products already provided to the Client by Folies Félines. If the whole of the Products, for the period in progress at the moment of the request for termination, has already been provided, the Client will not obtain any refund.

PAYMENT MODALITIES

The payment modalities are establish by Folies Félines, at its discretion. Folies Félines allows the payment to be made using the following methods:

Visa ;
Mastercard ;
Other payment methods supported by the transactional website which we use (Stripe).

The payments need to be approved by the financial institution that has issued the credit or debit card. The Client also does need to be authorized to use the card that will be used to pay for the Order. Folies Félines guarantees that it doesn’t collecte any bank information from its Clients. In the case where the Product proposed to the Client would not benefit from chargeback and that the Loi sur la protection du consommateur is applicable, Folies Félines commits to not withdraw money from the Client before having expedited the Product.

Folies Félines can occasionally offer rebates, promotional codes to the benefit of its Clients. The Clients can consult these offer on the Platform.

The Client can not pay its Orders in multiple instances. All payments need to be integral and un one installment.

AVAILABILITY OF PRODUCTS

The availability of some Products can be limited. Folies Félines can modify or remove Products at any moment without prior notice. If a Product that was ordered is not available or not available anymore, Folies Félines will notify you via email or by telephone, and will propose :

The cancelation of your entire Order, and its refund.

EXPEDICTION FEES, FEES AND OTHER TAXES

Unless otherwise specified, the prices indlude the federal provincial sales tax applicable.

You have to pay the whole of the sales taxes, usage taxes, taxes on products and services, harmonized sales tax and other taxes related to your Order.

EXCLUSIONS AND LIMITS OF LIABILITY

You hereby confirm that you understand that :

– Behavior consultants are NOT veterinary professionals. Any medical condition imperatively has to be first directed to a veterinarian.

– ANY SUDDEN CHANGE IN BEHAVIOR IN YOUR CAT CAN BE INDICATIVE OF A POTENTIALLY FATAL HEALTH ISSUE IF IT IS NOT INVESTIGATED QUICKLY. IF THIS IS YOUR CASE, YOU NEED TO CALL YOUR VETERINARIAN IMMEDIATELY TO KNOW WHETHER OR NOT YOU SHOULD GO THERE RAPIDLY.

– Animals are living beings and their behavior is dependant on many factors, including medical, pain, past experience, genetics, temperament, etc.

– Folies Félines will provide you with advice based on the data that will be available to it because you will have provided it.

– You will have responsability to apply the plan provided by Folies Félines.

– Folies Félines can not guarantee any result whatsoever. Every living being is responsible for its own behavior. The role of the human is to put in place the conditions in the environment required to modify the behavior of the animal.

– Folies Félines can not guarantee your satisfaction regarding any product or service recommendations that it makes (toys, cat trees, other professionals, etc.).

– Folies Féline can not be held accountable for the animal’s behavior.

Not applicable to Clients residing in the Province de Québec : Subject to the applicable laws, Folies Félines does not provide any guarantee or condition, nor any commitment of any nature and does not offer any guarantee other than that described expressly on the Platform. Folies Félines excludes, not limited to the previous dispositions, any responsability with regards to claims related to a wrong use of the Product or to its illicte use. The responsability of Folies Félines in case of procedures arising from the present online purchase conditions will be limited to the purchase price paid by the Client to Folies Félines for the Order in question.

Applicable to Clients résiding in the Province de Québec : Folies Félines will not be held responsible for any dammage or claim related to the wrong use of the Product, its abusive use, the wrong choice of Product or its illicit appropriation.

FORCE MAJEURE

Folies Félines will not be held responsible of the non-fulfillment, total or partial, of one of its obligations towards the Client, or of dammages or losses that the Client might experience if the non-fulfillment, the dammage to the Order or the loss results from a force majeure or a natural catastrophy.

Force majeure designates all the events outside of the control of the Parties, unpredictable and unstoppable, of any nature whatsoever, natural catastrophy, bad weather, fires, floodings, avalanches, landslides,strikes, sabotage, embargo, interruptions or delays in transport or in ways of communication, tool accidents and scrapping of important pieces during manufacturing observed by the Client or one of its representatives, regulations emanating from public, civil or military authorities, (including the delays in obtaining authorizations or permits of any kind), war, etc. that have for ect to make the Agreement unfulfillable, either momentarily or definitively.

If such an event happens, as defined previously, Folies Félines has to notify the Client, in writing, and the delays in the execution are extended by the duration of the event. If the duration of the event of force majeure is superior to one (1) month, the Client can terminate the Contract by notifying Folies Félines.

APPLICABLE LAWS AND TERRITOIRIES OF APPLICATION

The present Agreement needs to be interpretated in accordance with the laws of the province of Quebec with the laws of Canada that apply to that province.

The present Agreement needs to be considered in all manners as a sales contract from a distance regulated by the laws of the province of Quebec, without regards to the principles of conflict of laws.

MEDIATION

Before seeking out the Courts, the Parties agree to jointly designate and resort to a mediator in case of conflict relative to the execution, the application or the interpretation of the present General sales conditions.

COMPETENT COURT

Subject to the applicable laws, including the Loi sur la Protection du consommateur, any conflict between Folies Félines and its Clients will be submitted to the courts of the Province of Quebec, whatever the place of residence of the Client.

Notwithstanding any attribution of competence and of applicable legislation, when the Client is a consumer as defined in the Loi sur la protection du consommateur du Québec, then any conflict relative to the present Agreement will be governed by the law of the Province of Quebec, and will necessarily be brought before a competent juridiction as per the rules of the Code de Procédure civile.

TITLES

The titles included in the present Agreement are there for the sole purpose of facilitatin g its reading and comprehension and have no incidence of the interpretation of the present Agreement. The general interpretation of the present Agreement is subject to the dispositions of the Code civil du Québec.

MINORS

Folies Félines reminds you that the Platform is designed for a use by an adult person, and not by a minor.

CESSION

You can not transfer your rights or obligations to the terms of the present Agreement without having obtained the written consent of Folies Félines.

APPLICATION

The parties are bound by the present Agreement and recognize having taken notice of their reciprocal rights and obligations.

PROTECTION OF THE CONSUMER

The dispositions of the present Agreement do not substitute themselves to the Loi sur la Protection du Consommateur, this law being applied in priority when the situation requires it.

INTERPRETATION

The present Agreement is interpreted according to the rules of the Code civil du Québec. The clauses are interpreted ones by the others, giving to each the meaning that results from the whole of the Agreement.

LANGAGE : FRENCH AND ENGLISH

If there is a problem of definitions or interpretation between the French and English version of these Terms of Use, the French version will prevail.

ENTIRETY OF THE AGREEMENT

By the present Agreement, the other policies, modalities and conditions integrated in the present by redirection or mentioned in the present, constitute the entire Agreement binding you and Folies Félines relative to the general sales conditions, the use of the Platform and the transactions made on this Platform ou from it. They replace any pas agreement (electronic, verbal or written) relative to the object of the present, and they can not be modified other than in written form in accordance with the present Agreement.

ABSENCE OF WAIVER

The fact that Folies Félines does not assert a disposition of the present Agreement or does not follow suit to a breach in the present from your part or from a third party does not in any way signify that Folies Félines renounces to its right to assert the modalities in the present Agreement or to follow up with similar breaches in the future.

You declare having read and understood the present Agreement and that the whole of the present does not have any illegible, incomprehensible clause, and accept the whole of the present Agreement WITHOUT ANY RESERVATION.

MODIFICATION TO THE CONDITIONS

Folies Félines reserves the right to modify, change or update the present Agreement. Folies Félines will notify by email the Clients thirty (30) days before the modifications are set to come into force.

The use of the Platform by the Client after the modifications have come into effect signify that the Client has consented to respect and be legaly bound to the modified General sales conditions. If the Client does not accept the present General sale conditions or, depending on the cas, the modified General sale conditions, he must not, ou must not anymore, use the Platform. He will have, at the latest, thirty (30) days after the modifications have come into effect to send a notice to Folies Félines.

RESOURCE

For any return, exchange, refund, cancelation of an Order or a Subscription, you can contact Caroline Crevier-Chabot, the person responsible, at :

Email : caroline@foliesfelines.com

Phone number : 514-434-4625

Last updated on May 27, 2023.